Let Us Care for You in an Emergency
If you require immediate medical assistance, please dial 911.
Thank you for choosing CarePoint Health. Our medical team is committed to your health and comfort. We understand that visiting the Emergency Department can be a traumatic experience. If you have any questions, please contact us directly.
At each of our three CarePoint Health locations, the Emergency Departments are staffed by emergency medicine-trained physicians, physician assistants, emergency nurses, clinical partners, and a host of other ancillary service providers. Each facility offers state-of-the-art technology to provide patients with the highest quality care available — 24 hours a day, seven days a week.
Upon arriving at the Emergency Department, you will be greeted and a quick registration will be completed. At that time you will be asked to provide your name and date of birth. After quick registration, you will be triaged by a nurse. The triage nurse will:
- Obtain your vital signs (blood pressure, pulse, etc.)
- Get a brief medical history
- Do a rapid assessment of your condition
In order to avoid delays in your treatment, tests or X-rays may be ordered for you at that time. The severity of your condition and the number of patients will determine the order in which you are seen. We must first treat those who have a life threatening illness or injury. If your condition is not life threatening, you may not be seen in the order that you arrived.
Be assured that we are committed to meeting your immediate health care needs quickly and efficiently. However, if all the rooms in the Emergency Department are full, it may be necessary to stay in the waiting room until a room becomes available.
Patients are not necessarily taken back to a room according to the time they arrive, but rather by the seriousness of their condition. Factors that can increase wait times include:
- A high number of patients arriving at the same time
- The arrival of ambulance patients
- Patients who are being admitted to the hospital and are waiting for bed availability
- Patients waiting to be transferred to another facility
- Seriously ill patients who need more tests and procedures
We’ve added more staff nurses and a newly implemented electronic medical record system to reduce wait times and to help facilitate the transition from emergency services to patient care. We have also put in place a Patient Liaison to help us continually improve our level of care.
Once in the examination room or area, the staff may:
- Get you into a patient gown
- Connect you to monitors if you have a cardiac or breathing problem
- Start IV lines and collect blood samples
- Collect other samples such as urine or throat cultures
- Initiate X-rays, EKGs or other diagnostic tests
A physician or Licensed Independent Practitioner will then see you. He/she will talk to you about your present illness and obtain a more detailed medical history from you. After your physical examination, it may be determined that diagnostic tests, additional treatments, X-rays or other diagnostic tests may be needed.
Diagnostic Tests and Diagnosis
You will be informed of the status of your condition while your emergency care provider waits for all tests to be completed prior to determining your diagnosis. Typical wait times for specific tests are posted in the department at Bayonne Medical Center and Hoboken University Medical Center.
Blood may be drawn and taken to the lab. Radiology tests, such as X-rays, CAT scans or ultrasounds, may be performed by staff from the Radiology Department. After your emergency care provider has all the information necessary, an appropriate diagnosis can be made and discussed with you. Depending on your medical condition, you may be:
- Discharged to your home
- Admitted to the hospital
- Transferred to a more appropriate medical facility
If you need to be admitted to the hospital, your physician will be contacted and the admission process will be initiated. If you do not have a private physician and you require admission, a physician will be assigned to you.
A full registration will occur at some point during your visit. During full registration, you will be asked for the following:
- Name, address and telephone number
- Who to contact in case of an emergency
- Written consent for treatment
- Insurance information and photo I.D.
In order to provide you and all of our patients with the best care and to ensure privacy, we request that you limit the number of family members and/or friends that accompany patients to the Emergency Department. Since space is limited in our treatment areas, we ask that visitors remain at your bedside or in the waiting room at all times.
Staff and Patient Safety
Our medical team includes doctors, nurses and health care professionals specially trained in emergency medicine. They are here to ensure your health and comfort. It is our goal to provide a safe and secure experience for our patients, relatives and staff. CarePoint Health has a policy of zero tolerance to violence, including swearing, threats or verbal abuse. Anyone who is violent or abusive may be asked to leave by the staff, security or police. Please advise staff of any occurrences that may put your safety at risk.
After Your Emergency Care
If you are discharged, you will receive discharge instructions that explain any prescribed medications and/or treatments. We encourage you to ask questions if you do not understand the instructions. You may also be referred for follow-up care.
After seven days of being discharged, you may receive a patient satisfaction survey. Your feedback is important to us for our improvement. Thank you in advance for completing the survey. Your participation will help us improve quality of care that we provide you, your family, friends, and neighbors.