Patients’ Representatives / Liaisons
Our patient representatives are an integral part of our institution. They serve as liaisons between patients, their families and caregivers, all working to achieve the highest level of patient satisfaction.
The Patient Relations Department is here to ensure that our patient’s stay is as pleasant and comfortable as possible and that any concerns are addressed in an efficient and professional manner. We want CarePoint Health to be your healthcare provider. Your satisfaction is an important part of our mission.
Our primary goal is to provide quality healthcare to all of our patients with compassion and respect.
Upon your admission, you will receive a patient handbook which will inform you about our hospital, our services, and your rights and responsibilities as a patient. If you have any questions about your rights and responsibilities as a patient please contact one of our patient relations representatives.
Problems or Concerns
If problems or concerns arise that cannot be resolved by the patient’s caregiver, a patient representative is available to listen and respond to patient/family questions, comments or concerns. Patient representatives facilitate communication between patients, family members and the patient’s caregivers to address these issues.
Concerns may include quality of care, access to information, staff communication and other issues. Patient representatives personally respond to patient and family concerns, and recommend solutions to problems, all with the utmost confidentiality. We work closely with other departments and staff to achieve this goal. To contact a Patient Relations Representative, please refer to the contact information listed below.
As a patient at a CarePoint Health hospital, we strive to make your stay as pleasant and as comfortable as possible. Upon your admission, you will receive a patient handbook which will inform you about our hospital, our services, and your rights and responsibilities as a patient.
How Did We Do?
At CarePoint Health we are always seeking to improve the level of service that we provide to our patients. After you are discharged from a CarePoint Health Hospital you may receive a survey in the mail asking you about your experience. Your responses to this survey will help us to thank those departments and staff members that exceeded your expectations, as well as to identify areas where we can continue to improve.
It is stated in the hospital’s administrative policy that patients can freely voice complaints and recommend changes without being subject to coercion, discrimination, reprisal or unreasonable interruption of care, treatment or services. If our internal Patient Relations Department was unable to assist you to your satisfaction, you may voice your concern to an outside agency. Upon admission, patients are given the information needed to file a written complaint with the New Jersey Department of Health Complaint hotline at 1-800-792-9770, Healthcare Quality Strategies, Inc. (formerly the Peer Review Organization of New Jersey), at 1-800-624-4557, and Medicare / Medicaid at 1-800-633-4227.
In addition, patients may contact The Joint Commission at firstname.lastname@example.org.