doctors confering

Collaborative Care Makes the Difference

CarePoint Health’s Multidisciplinary Care Centers offer a collaborative care model in which a team of healthcare professionals work together to provide the best possible treatment for the patient. The team typically consists of physicians with different specialties who help patients navigate their treatment from start to finish.

Visiting Hours

General visiting hours at all CarePoint Health hospitals are from 12 noon to 8 p.m.

However, visiting hours may vary in special units depending on the condition of specific patients. Please check with the nursing staff when planning a visit, especially if you are planning to bring a child. If limited visiting hours present an unreasonable difficulty for you or your visitors, please talk with your Nursing Care Manager about special arrangements.

Preparing for Your Stay

At CarePoint Health, we want our patients and their families to fully understand what to expect when they spend one or more nights in the hospital.  The more you know, the more comfortable and stress-free your stay will be.

What to Bring When You Come

  • Medications
  • A list of your current medications
  • Devices such as hearing aids, dentures, asthma inhalers, etc.
  • Comfortable clothing for the return home
  • Personal care items (hairbrush, toothbrush, etc.)
  • Robe and slippers
  • Socks
  • Clothes to wear when you go home from the hospital

What Not to Bring

Leave all valuables (such as jewelry) at home; it’s easy for items to get lost in the transition if you move from unit to unit.

If you choose to bring small belongings such as audio devices or a book or magazine, make sure you give them to a relative until you get settled in your room.

Give your cell phone to a family member or friend to hold until you get settled in your room. Cell phones are permitted in rooms except in the critical care units.

What to Wear

We recommend that you wear loose-fitting, comfortable clothing to the hospital.

Make transportation arrangements

Please make arrangements for an adult to bring you to the hospital and accompany you home. Depending on the type of anesthesia your procedure requires, you may need assistance for 12–24 hours after arriving home. Please note that minors must be accompanied by a parent or legal guardian.

Pre-Admission Testing (PAT)

Before having your surgery or procedure at a CarePoint Health hospital, the operating room team and your physician must have complete medical information on your condition. You will need to visit a pre-admission testing (PAT) office if you are scheduled for an operative procedure or a procedure that requires blood tests, an EKG or X-rays. The PAT visit includes a physical examination, a review of your medical history and a nursing assessment. You will also receive information on pain management and preoperative information and instructions.

Making an Appointment

If your procedure or surgery is scheduled for more than three weeks in advance, the PAT office will make an appointment and notification will be mailed to you. If your procedure or surgery is scheduled within seven days, you will receive a phone call from a staff member who will assist you in making an appointment. Appointments are scheduled from Monday – Friday 7AM to 3PM. Please be aware that the office staff does all it can to minimize the wait time.

What to expect during a PAT visit

You will be asked verify relevant information, including a telephone number where you can be reached. It is very important that we have a correct phone number because we need to reach you the night before surgery. You will be informed of what time to arrive at the hospital for your surgery/procedure.

You will be escorted to the examining area where your vital signs, such as temperature, pulse, respiration, blood pressure, height and weight will be taken. You will then be escorted to an examining room. The patient care technician will also draw your bloods for testing and take your EKG if needed. If you have had blood tests in the past thirty days or x-rays in the past six months, it would be helpful if your doctor would give you a copy of them or ask to have them faxed to the PAT office.

A nurse practitioner will interview you, conduct a physical exam and take a history, including medications you are currently on and allergies you may have. Please bring a list of all the medications you are taking. The nurse practitioner will also provide you with pre-operative patient information, which will help you to be more knowledgeable about the procedure you are having and post-operative care. He/She will determine if you need blood work, urine, an EKG or a chest x-ray. You will also be asked to sign a consent for surgery.

An anesthesiologist will take a short health history and discuss the different types of anesthesia that you can consider for your operation. You will sign the consent for anesthesia and have the opportunity to ask questions regarding anesthesia. You may also discuss the methods available to you for postoperative pain control. Please inform the doctor of any over the counter medication or herbal medication you are taking.

The day before surgery

You will be called the day before your surgery, between 3:00 – 5:30 PM, regarding the time you should arrive for surgery. Please be aware that the time you are given is generally about two hours before the time of you surgery/procedure.

Television and Telephone Information

Telephone Service
Telephone services are available to all patients 24 hours a day, seven days a week for a small charge. The fee must be paid daily or in advance by cash or check to the Telephone Representative. Credit cards are not accepted and charges cannot be billed to your home. If service is not paid for within 24 hours, the telephone will be disconnected. However, any telephone payment made in advance and not used can be refunded in about four weeks. All long-distance calls must be made collect or charged to a credit card or billed to another number.

To obtain phone service or report telephone problems, please contact your attending nurse. Please note that telephone representatives are not available at all hours but messages will be acted upon the same day they are received.

Use of cellular phones is permitted in the hospital except in designated restricted areas, the Intensive Care Units (ICU) and other areas of the hospital where sensitive equipment might be affected by their use. Please follow directions of nurses in this regard.

Television Service
The television can be turned on only by a company representative. A remote transmitter will operate the set thereafter. The television receivers used in CarePoint Health hospitals were manufactured especially for hospital use. They are equipped with a remote control unit, an under-pillow speaker and an isolated transformer that eliminates shock hazards.

Hospitalists

What is a hospitalist?
A hospitalist is a physician who specializes in caring for patients during their stay in the hospital. These doctors are fully trained physicians, board certified in internal medicine and work in close consultation with the patient’s primary care physician.

They also work closely with the other specialty physicians involved in your care during your hospital stay. Our hospitalists are able to focus all of their time and attention on you because they do not have outside practices.

How does a hospitalist benefit you?
Hospitalists ensure continuity-of-care from the time of admissions to discharge. They are available 24 hours a day, seven days a week in the event of an emergency. Their familiarity with the specialists and departments in the hospital allows them to more efficiently coordinate care and monitor patient progress.

Because they are in the hospital throughout the day, hospitalists are better able to follow up on tests and to make necessary adjustments in a timely manner based upon the results. Since hospitalists dedicate their time only to inpatient care, they are more available to answer questions that patients may have about their treatment and recovery. Studies have shown that hospitalists improve the quality of care a patient receives and can contribute to a reduced length of stay in the hospital.

What is a hospitalist’s role in patient discharge?
The hospitalist will prescribe medication for you to take when leaving the hospital and advise your physician so that he/she can manage future prescriptions. The hospitalist will contact your physician to summarize your hospital treatment, advise the physician of medications and discuss future course of care. The hospitalist will dictate a discharge summary immediately upon discharge; this will be forwarded to the referring physician within 24 hours. At that time, patient care will be referred back to the private physician for follow-up within three days.

Pharmacy

PharmacyCarePoint Health Pharmacy has 2 modern, state-of-the-art outpatient locations inside Hoboken University Medical Center and Bayonne Medical Center. We accept most insurance plans and we fill prescriptions for everyone. Our pharmacists are passionate about patient education and providing outstanding customer service.

  • Conveniently located at the main hospital entrances
  • Open to the public
  • Prescriptions filled while you wait

Our Mission

We provide services that contribute to optimal pharmaceutical care for all patients. Pharmacist will provide patient-centered care that optimizes medication therapy to manage healthcare system resources to improve therapeutic outcomes and promote health improvement, wellness and disease prevention.

Our Value Added Services

  • Medication Therapy Management
  • Compounding
  • Asthma Care
  • Hypertension Care
  • Diabetes Care
  • Immunizations
  • Free Prescription Pickup and Delivery in Hoboken
  • Customized Medication Packaging
  • FlavorRx
  • Durable Medical Equipment (DME) and Home Healthcare Products
  • Full Line of Over-The-Counter (OTC) Products

Hours of Operation

CarePoint Health Pharmacy at Bayonne Medical Center:

  • Monday – Friday 9:30 AM – 6:30 PM
  • Closed Saturday and Sunday

CarePoint Health Pharmacy at Hoboken University Medical Center:

  • Monday – Friday 10:00 AM – 6:00 PM
  • Saturday 10:00 AM – 3:00 PM
  • Closed Sunday

Advanced Directives

At CarePoint Health, we encourage all patients to complete an advance health care directive, which allows you to state your preferences for medical treatments and to select an agent or person to make your health care decisions in case you’re unable to do so, or if you want someone else to make decisions for you.

What are advance health care directives?

Advance directives are legal documents that allow you to spell out your decisions about end-of-life care ahead of time. They give you a way to tell your wishes to family, friends, and health care professionals and to avoid confusion later on.

A living will tells which treatments you want if you are dying or permanently unconscious. You can accept or refuse medical care. You might want to include instructions on:

  • The use of dialysis and breathing machines
  • If you want to be resuscitated if your breathing or heartbeat stops
  • Tube feeding
  • Organ or tissue donation

A durable power of attorney for health care is a document that names your health care proxy. Your proxy is someone you trust to make health decisions for you if you are unable to do so.

If you already have an advance health care directive
Please bring a copy with you when you’re admitted to the hospital so you can discuss your wishes with your health care team. Your advance health care directive will be placed in your medical chart.

SPEAK UP

Everyone plays an important role in making healthcare safer. That includes doctors, healthcare executives, nurses, healthcare technicians … and you!

In March 2002, The Joint Commission, together with the Centers for Medicare and Medicaid Services, launched a national campaign to urge patients to take a role in preventing health care errors by becoming active, involved and informed participants on the health care team.

Speak Up™ encourages the public to:

  • Speak up if you have questions or concerns. If you still don’t understand, ask again. It’s your body and you have a right to know.
  • Pay attention to the care you get. Always make sure you’re getting the right treatments and medicines by the right health care professionals. Don’t assume anything.
  • Educate yourself about your illness. Learn about the medical tests you get, and your treatment plan.
  • Ask a trusted family member or friend to be your advocate (advisor or supporter).
  • Know what medicines you take and why you take them. Medicine errors are the most common health care mistakes.
  • Use a hospital, clinic, surgery center, or other type of health care organization that has been carefully checked out. For example, The Joint Commission visits hospitals to see if they are meeting The Joint Commission’s quality standards.
  • Participate in all decisions about your treatment. You are the center of the health care team.

CarePoint Health enthusiastically endorses the Speak Up initiative. We are fully committed to working with patients and their families to make healthcare safe.

Patients’ Representatives / Liaisons

Our patient representatives are an integral part of our institution. They serve as liaisons between patients, their families and caregivers, all working to achieve the highest level of patient satisfaction.

The Patient Relations Department is here to ensure that our patient’s stay is as pleasant and comfortable as possible and that any concerns are addressed in an efficient and professional manner. We want CarePoint Health to be your healthcare provider. Your satisfaction is an important part of our mission.

Our primary goal is to provide quality healthcare to all of our patients with compassion and respect.

Upon your admission, you will receive a patient handbook which will inform you about our hospital, our services, and your rights and responsibilities as a patient. If you have any questions about your rights and responsibilities as a patient please contact one of our patient relations representatives.

Problems or Concerns
If problems or concerns arise that cannot be resolved by the patient’s caregiver, a patient representative is available to listen and respond to patient/family questions, comments or concerns. Patient representatives facilitate communication between patients, family members and the patient’s caregivers to address these issues.

Concerns may include quality of care, access to information, staff communication and other issues. Patient representatives personally respond to patient and family concerns, and recommend solutions to problems, all with the utmost confidentiality. We work closely with other departments and staff to achieve this goal. To contact a Patient Relations Representative, please refer to the contact information listed below.

As a patient at a CarePoint Health hospital, we strive to make your stay as pleasant and as comfortable as possible. Upon your admission, you will receive a patient handbook which will inform you about our hospital, our services, and your rights and responsibilities as a patient.

How Did We Do?
At CarePoint Health we are always seeking to improve the level of service that we provide to our patients. After you are discharged from a CarePoint Health Hospital you may receive a survey in the mail asking you about your experience. Your responses to this survey will help us to thank those departments and staff members that exceeded your expectations, as well as to identify areas where we can continue to improve.

It is stated in the hospital’s administrative policy that patients can freely voice complaints and recommend changes without being subject to coercion, discrimination, reprisal or unreasonable interruption of care, treatment or services. If our internal Patient Relations Department was unable to assist you to your satisfaction, you may voice your concern to an outside agency. Upon admission, patients are given the information needed to file a written complaint with the New Jersey Department of Health Complaint hotline at 1-800-792-9770, Healthcare Quality Strategies, Inc. (formerly the Peer Review Organization of New Jersey), at 1-800-624-4557, and Medicare / Medicaid at 1-800-633-4227.

In addition, patients may contact The Joint Commission at complaint@jointcommission.org.

Patients’ Responsibilities

All patients have a responsibility to:

  1. Follow Hospital Rules and Regulations: All hospital rules and regulations apply to you and your visitors, as well as our hospital employees.
  2. Protect Your Health and Safety by Not Smoking: Smoking by patients, visitors and employees is NOT allowed within the hospital.
  3. Observe Visiting Hours: For the comfort and convenience of all patients, visitors must observe the visiting hours set for each unit. If these times present extreme difficulty for you or your family, please speak with your Nursing Care Manager who will make every effort to accommodate you and your visitors.
  4. Update Your Records: It is important that you notify us if you change your name, address or telephone number. Please provide current accurate information when you register.
  5.  Provide Information: To the best of your ability, you must provide accurate and complete details about your past illnesses, hospitalizations, medications and present condition. It is your responsibility to let us know if you do not clearly understand the proposed plan of treatment and what is expected of you. You are responsible to report.
  6. Follow Your Treatment Plan of Care: You are responsible for following the treatment plan developed with the doctor or health care professional. You should express any concerns about your ability to follow the treatment plan. Every effort will be made to adapt the treatment plan to your special needs. When adaptation to the treatment plan is not clinically indicated, you are responsible for understanding the consequences of treatment alternatives and of not following the proposed treatment plan.
  7. If You Refuse Treatment: You are responsible for the outcome if you refuse treatment or do not follow the doctor’s or health care professional’s instruction.
  8. Be Considerate of Others: You are expected to be courteous to other patients, visitors and hospital staff. If you are sharing a room or bathroom with others, please take special care to keep the area neat and clean. Please keep noise and other distraction at a reasonable level. Neither you nor your visitors should damage or remove hospital property or the property of other persons.
  9.  Arrange for Full and Prompt Payment of All Bills for Service: It is the responsibility of each patient to adhere to the rules and regulations of the managed care company or other third party payers expected to cover any portion of the costs for health care provided.

Patients’ Rights

As a patient, you have the following rights:

Medical Care

  1. To receive the care and health services that the hospital is required by law to provide under the rules adopted by the New Jersey State Department of Health.
  2. To receive considerate and respectful care consistent with sound nursing and medical practices.
  3. To receive an understandable explanation from your physician of your complete medical condition, recommended treatment, expected results, risks involved and reasonable medical alternatives. If your physician believes that some of this information would be detrimental to your health or beyond your ability to understand, the explanation must be given to your next of kin or guardian.
  4. To give informed written consent prior to the start of specified, non- emergency medical procedures or treatments. Your physician should explain to you in words you understand specific details about the recommended procedure or treatment, any risks involved, time required for recovery, and any reasonable medical alternatives.
  5. To refuse medication and treatment to the extent permitted by law and to be informed of the medical consequences of this act.
  6. To expect and receive appropriate assessment, management and treatment of pain as an integral component of your care.
  7. To be included in experimental research only if you give informed written consent. You have the right to refuse to participate.
  8. To contract directly with a New Jersey licensed registered professional nurse of your choosing for private professional care during your hospitalization.

Communication and Information

  1. To be informed of the names and functions of all health care professionals providing you with personal care. These people will identify themselves by introduction or by wearing a name tag.
  2. To receive, as soon as possible, the services of a translator or interpreter if you need one to help you communicate with the hospital’s health care personnel.
  3. To be informed of the names and functions of any outside health care and educational institutions involved in your treatment. You may refuse to allow their participation.
  4. To receive, upon request, the hospital’s written policies and procedures regarding life-saving methods and the use or withdrawal of life support mechanisms.
  5. To be advised in writing of the hospital’s rules regarding the conduct of patients and visitors. Visitation Privileges – patient may have a person of their choice present during their hospital stay as long as the rights, safety and privacy of the other patient is no infringed upon.
  6. To receive a summary of your patient rights that includes the name and phone number of the hospital staff member to whom you can ask questions or complain about any possible violation of your rights.

Medical Records

  1. To have prompt access to the information in your medical record. If your physician feels that this access is detrimental to your health, your next of kin or guardian has a right to see your record.
  2. To obtain a copy of your medical record, at a reasonable fee, within 30 days after a written request to the hospital.

Cost of Hospital Care

  1. To receive a copy of the hospital payment rates. If you request an itemized bill, the hospital must provide one, and explain any questions you may have. You have a right to appeal any charges.
  2. To be assisted in obtaining public assistance and the private health care benefits to which you may be entitled.

Discharge Planning

  1. To receive information and assistance from your attending physician and other health care providers if you need to arrange for continuing health care after your discharge from the hospital.
  2. To receive sufficient time before discharge to arrange for continuing health care needs.
  3. To be informed by the hospital about any appeal process to which you are entitled by law if you disagree with the hospital’s discharge plans.

Transfers

  1. To be transferred to another facility only when you or your family has made the request, or in instances where the transferring hospital is unable to provide you with the care you need.
  2. To receive an advance explanation from a physician of the reasons for your transfer and possible alternatives.

Personal Needs

  1. To be treated with courtesy, consideration, and respect for your dignity and individuality.
  2. To have access to storage space in your room for private use. The hospital must also have a system to safeguard your personal property.

Freedom from Abuse and Restraints

  1. To freedom from physical and mental abuse. 2. To freedom from restraints, unless they are authorized by a physician for a limited period of time to protect the safety of you or others.

Privacy and Confidentiality

  1. To have physical privacy during medical treatment and personal hygiene functions, unless you need assistance.
  2. To confidential treatment of information about you. Information in your records will not be released to anyone outside the hospital without your approval, unless it is required by law.

Legal Rights

  1. To treatment and medical services without discrimination based on race, age, religion, national origin, sex, sexual preference, handicap, diagnosis, ability to pay, or source of payment.
  2. To exercise all your constitutional, civil, and legal rights. Questions and Complaints

To present questions or grievances to a designated hospital staff member and to receive a response in a reasonable period of time. Grievances may be presented to a Patient Representative through the contact information listed below. You may also directly contact the NJ Department of Health Complaint Hotline at 1-800-792-9770.

This list of Patient Rights is an abbreviated summary of the current New Jersey laws and regulations governing the rights of hospital patients. For complete information, consult the NJ Department of Health regulations N.J.A.C. 8:43G -4.1, or Public Law 1989-Chapter 170, or request a complete copy from your nurse or patient representative.

Readmission Reduction Program

CarePoint Health’s Readmission Reduction Program provides patients with the specialized tools and self-management skills they need to meet their health care needs and ensure continuity of care as they transition from the inpatient to the outpatient setting. This community outreach initiative allows patients to receive services in the home, increase quality of life and avoid hospital readmissions.

Target Diagnoses

  • AMI/Heart Attack
  • CHF/Heart Failure
  • COPD/Chronic Obstructive Pulmonary Disease
  • Pneumonia

Services Available

  • Medication education
  • Medication assistance programs
  • Blood pressure
  • Oxygen saturation
  • Prescriptions/refills
  • Coordinate durable medical equipment at home
  • Order laboratory/diagnostic tests
  • Draw blood in the home, if applicable
  • Fingerstick blood sugars
  • Stat oral medication in the home
  • Stat nebulizer treatments
  • Patient/family education
  • IV push meds at home (when applicable)
  • Coordinate follow-up appointments with your physician
  • Arrangement for transportation to your physician (if applicable)

Through the program, patients receive home visits and telephone follow-up calls. The program works in coordination with visiting nurse programs.

Spiritual Care

CarePoint Health is committed to providing skilled spiritual care and support to patients, their loved ones, and staff by utilizing professional chaplains and trained volunteers. Members of our Pastoral Care staff are available to minister to people of all faiths who are hospitalized or have come for outpatient treatments, as well as to family members. We provide a holistic approach to healing.

Religious services of several denominations are offered. Ask a member of our staff for a schedule of services.

Pet Therapy

A visit from a pet and its handler while in the hospital can be just the prescription for a positive outlook on your future. That’s why CarePoint Health is pleased to offer a pet therapy program at each of our facilities.

Pet therapy uses dogs to help people recover from or better cope with health problems, such as heart disease, cancer and mental health disorders. If you are interested, let your doctor or other caregiver know.  He or she will arrange for a dog and its handler to visit your hospital room. They typically stay for about 10 or 15 minutes. You are welcome to pet the dog and ask the handler questions.